Frequently Asked Question

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Service FAQ

Is a doctor’s prescription needed to avail the testing service?

If any preventive healthcare package is required to be done, it does not need doctor’s prescription. However in case of any illness, the patient is advised to consult with their physician before making any booking.

How will the reports be delivered to me?

Softcopy of reports will be delivered to your registered email ID within 24 to 72 hours of sample collection depending upon the transit time. Hardcopy reports if opted by paying extra at the time of booking (exclusive of the test/package cost), will be delivered to you in 3 to 5 days after processing of the sample is completed. You will be intimated by SMS once the softcopy report is delivered to your registered email ID and Hardcopy report is dispatched to your address with tracking details.

Why are there different rates for same package?

 company operated collection centers. All the routine and offline samples are collected through our franchisees only who are given margin for the services they render. Sometimes due to aggressive marketing and promotions, some of the franchisees / agencies may price our packages a little more competitively than the rest by compromising this margin. Mostly this is a camp run for a limited period only. But we can ensure that you will not be charged more than the online rates.

What are the timings for sample collection at my home??

Morning 6:00 AM to 11:00 AM is ideal for sample collection for fasting test/profiles wherein samples of non-fasting tests/profiles can be collected till evening 7:00 pm. If you book your test in the first half of the day, our technicians will reach your home in 60 mins from the time of booking. Collection on Sundays/ Holidays are not available in all the cities

What is fasting and which tests or profile need it?

Some of the tests or profile requires that the beneficiary is on fast for 10-12 hours before the sample collection is done. During fasting, no food, beverages or medicines are to be consumed by the beneficiary. Only water is permitted. If fasting is not followed, then the results for some of the tests would be affected and values may vary.

Should I bring previous reports of mine?

The test reports should be interpreted by a qualified medical practitioner. Nevertheless you can still look at the report forms in which the normal ranges are mentioned for all the tests. If any test is abnormal, you must immediately consult with your doctor. Do not start treatment or medication on your own. Most of the time, the lab results may need rechecking before initiating treatment or medication.

How many tests are available for lipid profile?

*Cholesterol, Total *Triglycerides *HDL Cholesterol *LDL Cholesterol, Direct *VLDL Cholesterol, Calculated *Non HDL Cholesterol, Calculated *ASCVD Risk

Payment FAQ

Can I make the payment after I get the reports?

No. The payments have to be done before or at the time of sample collection to the technician in full. The service provider may refuse to process the sample if payments are not made or done partially.

How will I get a receipt for the payment made?

No. The payments have to be done before or at the time of sample collection to the technician in full. The service provider may refuse to process the sample if payments are not made or done partially.

Is the deputed phlebotomist qualified to do sample collection?

The technicians or phlebotomist for specimen collection are adequately qualified and also would have experience in this field before they are assigned for this task.

I did not receive hard copy of reports.

If you have opted for Hard copy of reports and not received after 3 to 5 days of releasing of reports, 

What if any of my tests are cancelled?

One or more of the tests asked may be cancelled by the laboratory due to clinical / technical or pre-analytical reasons. You will receive information about the same on email and SMS. In such case, our service provider shall be advised to collect the fresh specimen and process the unreported test(s) free of cost. Our team will coordinate with you for re-collection of sample and we will ensure that complete reports are given to you.
Alternatively, the patient can ask for refund if he/she does not wish to go for re-collection which shall be granted in full if all tests are cancelled or partial refund if some of the tests are cancelled. For partial refund, the amount is calculated as per the catalogue rate of the unreported test(s), corrected to its weighted average in the total order value. Refunds will be given to the account of the beneficiary directly.

I have got a coupon with special offer, how can I avail the same?

You can follow the instructions given on the coupon to avail the services

Package FAQ

AAROGYAM X PLUS PROFILE WITH UTSH

Aarogyam X Plus Profile with UTSH is a complete health checkup package of 150 parameters. Along with Complete Urine Analysis + Fasting Blood Sugar analysis, the profile offers complete vitamin analysis. The package helps evaluate Thyroid, Lipid, Liver and Kidney health and also evaluates the health and functioning of the heart (cardiac risk markers) and pancreas. It is a value-for-money package recommended for all age groups. Regular health checkups identify health issues early and enable timely treatment.

AAROGYAM XL PLUS PROFILE WITH UTSH

Aarogyam XL Plus Profile with UTSH is a complete health checkup package of 160 parameters. Along with Complete Urine Analysis + Fasting Blood Sugar analysis, the profile offers steroid profile, including crucial hormones like testosterone and progesterone for men and women, respectively. This helps understand your metabolism, immune functions and sexual health. It is a value-for-money package recommended for all age groups. Regular checkups help in early detection and better management of health issues.

AAROGYAM D PLUS PROFILE WITH UTSH

Aarogyam D Plus Profile with UTSH is a complete health checkup package loaded with 111 parameters. The key feature of Aarogyam Plus series is the inclusion of Complete Urine Analysis + Fasting Blood Sugar analysis. Along with Thyroid, Lipid, Liver and Kidney health, this package also evaluates the health and functioning of the heart and pancreas. It also includes CBC, diabetes analysis, vitamins and elements. It is a value-for-money package recommended for all age groups. Regular health checkups identify health issues early and enable timely treatment.

AAROGYAM E PLUS PROFILE WITH UTSH

Aarogyam E Plus with UTSH contains 111 parameters, including the key features Complete Urine Analysis + Fasting Blood Sugar analysis. Its unique aspect is that it covers cystatin C for kidney health and antitrypsin for lung health with accurate diagnosis. It also helps understand if a patient is suffering from arthritis. With lipid, liver, kidney, and thyroid health, the package is ideal for full-body check at best prices.

AAROGYAM F PLUS PROFILE WITH UTSH

Aarogyam F Plus with UTSH contains whopping 139 parameters, including the key features Complete Urine Analysis + Fasting Blood Sugar analysis. Along with standard Plus series parameters, this profile contains Lp-PLA2. This helps you understand your risk of cardiovascular diseases and stroke. Insulin analysis helps in accurate diabetes screening. Its unique aspect is that it covers cystatin C for kidney health and antitrypsin for lung health with accurate diagnosis. The package is ideal for full-body check at best prices.

AAROGYAM C PLUS PROFILE WITH UTSH

Aarogyam C Plus Profile (most popular in the Aarogyam Plus series) with UTSH is a complete health checkup package of 94 parameters. The key feature of Aarogyam Plus series is the inclusion of Complete Urine Analysis + Fasting Blood Sugar analysis. Along with Thyroid, Lipid, Liver and Kidney health, this package also includes vitamins, testosterone, and C Reactive Protein (hsCRP). CRP is the most critical indicator of coronary artery disease. This package ensures that you stay ahead of health problems, especially heart issues.

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